FAQs
Here you will find answers to Frequently Asked Questions
About Us
The Best Before Market is a membership-only, online marketplace comprised of grocery, personal care, beauty, pet care, and baby care items that are close to their best-before dates but are still perfectly good to consume. We partner with brands to help them move shelf-stable products that they can't sell to retailers because the products are nearing their best-before dates, and they would otherwise end up in the landfill. The Best Before Market brings these products to you at discounted prices to help you eat well and save money.
Yes, there is a membership fee to access the Best Before Market. When you purchase an
annual BB_Club membership, $60 is charged annually (only $5/month). If you prefer to
shop month-to-month, the BB_Club membership fee is $7 per month. Currently when you sign up, the membership fee is waived for your first 3 months. After your first 3 month free membership, you will be charged $7 monthly. Learn how to become a BB_Club member here
A membership fee allows us to offer an exclusive experience to shop a variety of products at discounted prices. This fee goes towards operating our small business in the most effective way, paying our amazing team and securing the most variety of products for discounted pricing so the rest of the savings can be passed along to you!
The short answer is no. However, in order to access the Best Before Market, you are required to have a membership. Once you join as a member, you are able to shop anytime you want, to access the our large variety of incredible products for discounted prices not seen anywhere else.
We do offer a monthly subscription box, called the Best Before Box, if you are interested in trying out new items each month for only $29.99. It makes for a fun gift for yourself or someone you love. See the FAQ section below for more information about the Best Before Box.
Shopping at the Best Before Market allows you to consistently save money on your weekly grocery bills by accessing incredible products monthly that help you eat and live well. In doing so, you also help reduce food and product waste. That sounds pretty impactful to us!
Check back often because new products are added daily!
Simply put, our mission is to reduce waste and the carbon footprint associated with running a marketplace like the Best Before Market. We want to marry our mission while maintaining sustainable practices ourselves. Shipping out orders with only a couple of items ends up going against that principle.
'Compare at' retail values are based on prices found at retailers; 'compare at' values quoted in CAD are based on today's conversion rate from USD.
Best-Before Dates
A "Best if Used By/Before" date is a date that is printed on consumable products and indicates when a product will be of best flavor or quality. It is not a purchase or safety date.
Except for infant formula, product dating is not required by Federal regulations. Manufacturers provide dating to help consumers and retailers decide when food is of best quality. Dates are not an indicator of the product’s safety and are not required by Federal law, with the exception of infant formula.
A "Best if Used By/Before" date indicates when a product will be of best flavor or quality. It is not a purchase or safety date. A "Sell-By" date tells the store how long to display the product for sale for inventory management. It is not a safety date. In short, a best-before or sell-by date is not an expiration date.
When products are close to their best-before dates, it is not an indication of safety but because of the confusion surrounding the labeling of best-before dates, many consumers think it means the product is not safe to consume or will not taste good. As a result, millions of pounds of perfectly good food and products end up going to waste. By purchasing these products, you are not only saving money on good quality food for you and your family, but you are also helping to rescue the obscene amount of food waste.
According to the Food Safety and Inspection Service, the USDA estimates that 30 percent of the food supply is lost or wasted at the retail and consumer levels. One source of food waste arises from consumers or retailers throwing away wholesome food because of confusion about the meaning of dates displayed on the label. To reduce consumer confusion and wasted food, FSIS recommends that food manufacturers and retailers apply product dating use a “Best if Used By” date. Research shows that this phrase conveys to consumers that the product will be of best quality if used by the calendar date shown. Foods not exhibiting signs of spoilage should be wholesome and may be sold, purchased, donated and consumed beyond the labeled "Best if Used By" date.
There are 2 main reasons: 1. Confusion over the meaning of dates applied to food products can result in consumers discarding or not purchasing wholesome food. Shelf-stable food products are usually safe to consume past the best-before date on the label. However, regardless of this date, consumers should always evaluate the quality of food product prior to its consumption, to ensure there are no signs of spoilage. 2. Virtually all major retailers have requirements that dictate how short-dated a product can be. If a brand happens to over-estimate their production needs or a retailer places a smaller order than anticipated, the excess products become too short-dated to sell by most retailer standards and quite literally end up in the garbage. Often, this is tens of thousands of units of perfectly good food and products!
- A "Best if Used By/Before" date indicates when a product will be of best flavor or quality. It is not a purchase or safety date.
- A "Sell-By" date tells the store how long to display the product for sale for inventory management purposes. It is not a safety date.
- A “Use-By" date is the last date recommended for the use of the product while at peak quality. It is not a safety date except for when used on infant formula as described below.
- A “Freeze-By” date indicates when a product should be frozen to maintain peak quality. It is not a purchase or safety date.
Before partnering with any brand to bring a product to the Best Before Market, we confirm with each brand that their products are of high quality. When we receive product shipments in our warehouse, we do an additional quality control sample to ensure products meet our standards of quality and freshness.
Our mission is to reduce waste by saving products from going to waste when they are no longer sellable for retail. While the majority of this is a result of products close to their best-before dates that retailers will not purchase, some items relate to brands having overstock products or brands who are changing their packaging - so they are left with product that would have been otherwise disposed of. Thankfully, we are able to get this product and save it before it goes to waste!
Baby formula is not to be consumed after its best-before date. Do not buy or use infant formula after its use-by date. Dating is required on infant formula under the Food and Drug Administration inspection.
Shipping & returns
Once your order is placed, please allow for 5-7 business days for your order to be processed and shipped by our small but mighty team. We use a combination of couriers to get your order shipped to you as quickly as we can while using local couriers where possible. Please allow for an additional transit time of 2-5 business days.
Marketplace orders across the contiguous USA or Canada ship free for orders over $50 and $7.95 for orders between $25 and $50. The Best Before Box ships for $4.95 per box. Note: a small number of remote locations may not be reachable. We cannot ship to P.O. Boxes. Note: there is a site-wide minimum order of $25.
Absolutely! Your tracking number will be emailed to you once your order has shipped so that you can easily track your package.
No, we cannot expedite shipping or offer same-day shipping. Part of our goal is to reduce waste that ends up in the landfill. In line with this vision, we are looking at ways to decrease our own carbon footprint and create more sustainable practices within our company. Because faster shipping typically involves using more energy and resources to transport goods over shorter periods of time, it typically comes with a higher carbon footprint than slower shipping methods.
Currently, we only ship within the contiguous USA and across Canada. Note: a small number of
remote locations may not be reachable by our shipping service. We can not ship to P.O. Boxes.
At this time, we only ship within the contiguous USA and across Canada. Note: a small number of remote locations may not be reachable by our shipping service. We can not ship to P.O. Boxes.
Yes, as long as the change is made within 24 hours of placing your order. You can either log into your account and change the address yourself or you can email us at hello@bestbeforemarket.com and we would be happy to do it for you!
All sales are final. If you are unhappy with any item you received in your most recent order, please reach out to our customer care team at hello@bestbeforemarket.com and we will be happy to assist you.
Account
Once you sign up for your BB_Club membership (the first 3 months are free), you will have access to the entire Best Before Market site and experience. That's it! The process is simple and easy, you can begin shopping right away.
Your BB_Club membership is a recurring membership and will be consistently charged on a monthly ($7/month) or annual ($60/year) basis, depending on the term selected at sign up, until you choose to cancel. You may cancel your membership at any time before the next billing cycle.
Yes, if you are looking to cancel your BB_Club membership, you may do so anytime before the next recurring charge, which will either be monthly or annually from the anniversary date of your initial membership purchase.
Your BB_Club membership includes exclusive products, savings, sales, offers, and bundles. Your membership will be processed automatically as a recurring charge either monthly or annually, depending upon the initial method of sign up. You can shop as many times as you would like, no limitations!
Simply log in with the username and password you created when you joined as a member and you will have access to all items within your account, including viewing previous orders, changing personal information, and more!
BB_BUCKS & PERKS
BB_Bucks are points that you can earn shopping on the Marketplace. It is a loyalty point system created just for BB_Members as our thanks for choosing us as your go-to online marketplace and to give you even more savings and rewards! Note: BB_Bucks are earned on all Best Before Market purchases with the exception of Best Before Box purchases
Yes, you will earn BB_Bucks for purchases made on the Best Before Market, even on sale items! Earn points for every purchase. Earn 5 BB_Bucks for every dollar spent, and once you reach 500 BB_Bucks, you can redeem those points for a discount on your order. Every 100 BB_Bucks redeemed gets you $1 off your order, with a minimum redemption value of 500 BB_Bucks or $5 off. That means, you get even MORE savings!
You can earn BB_Bucks accumulated in your account, in the following ways:
- Shop: Earn 5 BB_Bucks for every $1 spent on the Best Before Market
- Sign up for an account: Get 50 BB_Bucks when you sign up!
- Birthday Surprise: Get 25 BB_Bucks on your birthday, as our gift to you!
- Follow us on Instagram: Get 50 BB_Bucks when you follow @bestbeforemarket on Instagram
- Like on Facebook: Get 25 BB_Bucks when you like us on Facebook
All your BB_Bucks will be accumulated in your account. Once you reach 500 BB_Bucks, you can redeem to get a discount off your next purchase!
We would be honored if you would share your love of the Best Before Market with others! Simply share your unique link found in your account with your family and friends, and for every purchase someone makes with your link, you will get $5 off your next order AND your friend will get $5 off their order as well. It's a win-win!